Understanding Our Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Returns Made Simple

At our company, we believe that shopping should be risk-free. That's why we have designed our returns policy to be straightforward and easy to understand. If you find yourself unhappy with your purchase, you can initiate a return within 30 days. Our returns process is quick, because we want you to feel confident when making a purchase.

Refund Process Explained

Once an item is returned, our team processes refunds efficiently. Typically, you will see the money back in your account within 5-7 business days after we receive the returned item. This fast turnaround helps you regain your funds without unnecessary delays, so you can enjoy a worry-free shopping experience.

Exceptions and Special Cases

While we strive for flexibility in our returns policy, some items may have unique conditions. For example, personalized items and certain sale products might not be eligible for returns. However, if there’s an issue with the quality, you can reach out to our customer service team to resolve it. We value your satisfaction and will do our best to assist you.