Understanding Our Shipping Policy

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Fit Gear are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Max delivery time – 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Delivery Options Available

Our Shipping Policy includes various delivery options designed to meet your needs. We offer standard, expedited, and same-day shipping services for both domestic and international customers. You can choose the method that suits your urgency and budget best. Because we strive for efficiency, our team works closely with reliable shipping partners to ensure timely deliveries.

Processing Times

Processing times are an essential part of our Shipping Policy. Orders are typically processed within 1-3 business days. However, during peak seasons or sales, processing may take a bit longer. But rest assured, we will keep you informed about your order status, so you know when to expect your items. Our transparency helps enhance your shopping experience.

International Shipping Details

We understand that many of our customers are located worldwide, so our Shipping Policy covers international shipping options. We ship to numerous countries, and while rates and delivery times may vary, we provide all necessary details during checkout. Because customs regulations can sometimes cause delays, we encourage our international customers to be aware of their local laws to ensure a smooth delivery.